5 Reasons Why Customers Choose Busby's

1. HONESTY

  • We do things the right way. We adhere to all EPA regulations, pull required permits, and meet with county inspectors for quality assurance inspections on every job.
  • Your satisfaction matters to us—that’s why we offer a 100% Satisfaction Guarantee.
  • Family-owned and trusted since 1945, now proudly led by the third generation of family leadership.

2. INTEGRITY

  • All of our employees are drug tested and background checked for your peace of mind.
  • We strictly follow all local and county permitting regulations.
  • Our people make the difference. Because they care, we are able to deliver the highest level of installation and service.
  • Don’t just take our word for it—check out our Google and social media reviews as well as our numerous recognitions on the other side of this sheet.

3. QUALITY

  • Busby’s is fully licensed, bonded and insured.
  • We use only high-quality products and never cut corners on your investment.
  • As a Carrier Factory Authorized Dealer, we invest heavily in continuous training for our technicians.
  • Our technicians are NATE and EPA certified, ensuring they are knowledgeable, professional, courteous, and experts in their field.
  • We also use modern tools and technology, supported by a fully maintained fleet of more than 35 trucks—ready whenever our customers need us.


4. SERVICE

  • We are open six days a week for your convenience.
  • We offer 24-hour emergency on-call service, including nights, weekends, and holidays.
  • Our team of more than 55 employees includes dedicated departments for Call Center, Installation, Service, Maintenance, Accounting, and Customer Relations – so every customer gets the attention they deserve.

5. COMMUNITY

  • We are active members of numerous civic groups, boards, and industry associations.
  • We give back with purpose and seek to improve the quality of life of those in our community through Busby’s Cares.
  • We also partner with local media to host a twice-annual Great American Flag Swap, where we respectfully retire worn American flags and replace them with brand-new, bright red, white, and blue flags.



BUSBY’S IS AN AWARD-WINNING TEAM

Carrier President’s Award

Cyber City’s Best First Place Heating & Air Conditioning Service

Carrier Southeast Georgia District’s New Dealer of the Year Award

Carrier Southeast Georgia District Infinity Leadership Award

Carrier Southeast Georgia District Commitment to Continuing Education Award

Columbia County Magazine’s Best Heating and Air Conditioning Company

Augusta Award Program – Best Heating and Air Conditioning Company

Angie’s List Super Service Award

Augusta Magazine “Best of Home” – Best Heating and Air Conditioning Company

Augusta Chronicle Readers’ Choice Award Best Heating & Air Conditioning Service

Better Business Bureau Torch Award for Marketplace Ethics in Business

Columbia County Community Choice Award for the Best Heating and Air Conditioning Company

Richmond County Community Choice Award for the Best Heating and Air Conditioning Company

Excellence Alliance Residential Contractor of the Year Southeast Region

Special Recognition from the Trane Company as one of the highest scores nationwide on their Customer Satisfaction Survey

Excellence Alliance Member of the Year

Excellence Alliance Residential Contractor of the Year Southeast Region

Conditioned Air Association of Georgia Contractor of the Year

Augusta Chamber of Commerce Drug-Free Workplace of the Year

Three-time nominee for Small Business Person of the Year, Augusta Chamber of Commerce